Refund policy

The checkout, immediate-delivery and refund information below describes direct website orders. For Wadiz orders, check the campaign’s payment schedule, reward delivery and cancellation/refund terms. Wadiz licenses also support both Windows and Mac.

Request a refund at support@lnrgame.com with your DotDog order number, purchase email and payment receipt reference.

Full refunds

• Within seven days of payment if the license has never been activated.
• Within 24 hours of the license's first activation, even if you have used the app.
• Where required by applicable law for defective, misdescribed or otherwise nonconforming software.

After the voluntary refund windows, digital-content withdrawal may be restricted where permitted by law. Any statutory withdrawal or other consumer rights that cannot be waived still apply. Checkout records your request for immediate digital delivery and acknowledgment of these conditions.

How refunds are handled

International payments are processed through Lemon Squeezy when available. Approved refunds are returned through the original payment provider; timing depends on the provider and your bank. The corresponding DotDog license is revoked. Your locally saved pet settings are not deleted, and basic free pet features remain available.

Try the unlimited free edition before purchasing. There is no automatic upgrade or recurring billing.